1. Welcome to Hectic Galactic
1.1 Introduction
These Terms of Service (“Terms”) govern your access to and use of the website operated under the name Hectic Galactic Agency (“Hectic Galactic”, “HGA”, “we”, “us” or “our”), available at [WEBSITE URL] (the “Site”).
Hectic Galactic is operated by:
[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
[CHAMBER OF COMMERCE / REGISTRATION NUMBER]
[VAT NUMBER, IF APPLICABLE]
These Terms apply to your use of the Site and to general interactions with Hectic Galactic through the Site.
Specific projects, assignments and professional services may be governed by a separate proposal, quotation, statement of work, service agreement or other written agreement. Where such an agreement conflicts with these Terms, the specific agreement will take precedence for that project.
By accessing or using the Site, you agree to these Terms.
1.2 Changes to these Terms
We may update these Terms from time to time to reflect changes to our services, business operations, website, technology or applicable laws.
The latest version will be published on this page together with the date of the most recent revision.
Changes will apply from the date indicated unless applicable law requires otherwise.
1.3 Privacy
Our processing of personal data is described separately in our Privacy Policy.
Where cookies or similar technologies are used, additional information may be provided through our Cookie Policy or consent management interface.
2. About Our Services
2.1 Agency Services
Hectic Galactic is a creative and digital agency.
Our services may include, among other things:
- strategy and positioning;
- branding and visual identity;
- UX and UI design;
- web design;
- website and application development;
- digital products;
- content and creative production;
- digital marketing;
- automation;
- artificial intelligence integrations;
- consultancy;
- technical implementation;
- maintenance and support.
Descriptions on the Site are intended to provide a general overview of our capabilities.
Unless expressly stated otherwise, information displayed on the Site does not constitute a binding offer.
2.2 Project Agreements
The exact scope, deliverables, planning, responsibilities, pricing, intellectual property arrangements and other conditions applicable to a client project will normally be agreed separately.
A project may be governed by one or more of the following:
- proposal;
- quotation;
- statement of work;
- project brief;
- purchase order;
- service agreement;
- maintenance agreement;
- written confirmation by email;
- other mutually accepted documentation.
Nothing on the Site obliges Hectic Galactic to accept an assignment.
2.3 Estimates and Representations
Examples, timelines, results, case studies, concepts, statistics and descriptions published on the Site are illustrative unless expressly stated otherwise.
Actual project outcomes may depend on factors outside our control, including the client’s organisation, market conditions, third-party platforms, technical infrastructure, implementation decisions and user behaviour.
3. Use of the Website
3.1 Permitted Use
You may access and use the Site for legitimate personal or business purposes, including reviewing our work, learning about our services and contacting us regarding potential projects.
You may not use the Site in a way that:
- violates applicable law;
- infringes the rights of Hectic Galactic or any third party;
- interferes with the operation or security of the Site;
- attempts to gain unauthorised access to systems, accounts, servers or data;
- introduces malware, malicious code or harmful functionality;
- performs excessive automated requests that disrupt normal operation;
- circumvents technical security measures;
- misrepresents your identity or affiliation with another person or organisation;
- uses the Site for fraudulent, deceptive or abusive purposes.
3.2 Automated Access
Automated crawling, scraping, indexing or analysis of publicly available Site content is permitted only to the extent allowed by applicable law and provided that such activity does not:
- impair the Site;
- circumvent access controls;
- access non-public information;
- violate intellectual property rights;
- reproduce substantial parts of the Site for competing commercial purposes.
We reserve the right to restrict automated access where necessary to protect our systems, intellectual property or users.
3.3 Website Availability
We aim to keep the Site available and functioning properly but do not guarantee uninterrupted or error-free availability.
We may modify, suspend, restrict or discontinue any part of the Site without prior notice.
Maintenance, security incidents, infrastructure failures, third-party outages or other circumstances may temporarily affect availability.
4. Contact Forms and Submitted Information
4.1 Information You Provide
When you contact Hectic Galactic through the Site, email or another communication channel, you are responsible for ensuring that the information you provide is accurate and that you are authorised to provide it.
You should not submit confidential, sensitive or proprietary information unless it is reasonably necessary for the purpose of your enquiry or an appropriate confidentiality arrangement is already in place.
4.2 Project Materials
Materials provided in connection with an actual client project may include:
- brand assets;
- photographs;
- text;
- data;
- software;
- source material;
- trademarks;
- fonts;
- video;
- audio;
- documentation;
- third-party materials.
Unless agreed otherwise, the client remains responsible for ensuring that it has the necessary rights and permissions for materials supplied to Hectic Galactic.
4.3 Unsolicited Ideas
Unless expressly agreed otherwise in writing, unsolicited ideas, concepts, proposals or creative submissions sent to Hectic Galactic are not considered confidential.
This does not transfer ownership of your intellectual property to Hectic Galactic.
However, you should not send commercially sensitive concepts or materials unless appropriate arrangements have been made beforehand.
5. Intellectual Property
5.1 Hectic Galactic Website
Unless otherwise stated, the Site and its original content are owned by or licensed to Hectic Galactic.
This may include:
- design;
- visual identity;
- graphics;
- illustrations;
- animation;
- typography;
- layouts;
- copy;
- video;
- audio;
- software;
- source code;
- interaction design;
- concepts;
- logos;
- trademarks.
These materials may be protected by copyright, trademark, database rights and other intellectual property laws.
5.2 Limited Permission
You may view and use the Site for its intended purpose.
You may not reproduce, republish, distribute, sell, license or commercially exploit substantial portions of the Site or our proprietary materials without prior written permission, except where permitted by law.
5.3 Client Work
Intellectual property rights relating to work created for clients are governed by the applicable project agreement.
Depending on the project, rights may be assigned, licensed or retained by Hectic Galactic.
Payment alone does not automatically transfer intellectual property rights unless such transfer follows from the applicable agreement or law.
5.4 Portfolio Rights
Unless otherwise agreed with a client, Hectic Galactic may identify completed work as part of its professional portfolio and may display publicly released project materials for promotional and portfolio purposes.
Any confidentiality obligations agreed with the client remain applicable.
5.5 Third-Party Intellectual Property
Names, trademarks, logos, photographs, software, fonts and other materials belonging to third parties remain the property of their respective owners.
Their appearance on the Site does not imply ownership by Hectic Galactic.
6. Third-Party Services
Our Site and our work may interact with third-party products, platforms or services.
These may include, for example:
- hosting providers;
- content management systems;
- analytics platforms;
- social networks;
- cloud infrastructure;
- payment providers;
- APIs;
- AI services;
- fonts;
- plugins;
- open-source software;
- external websites.
Third-party services are governed by their own terms, policies and technical conditions.
Hectic Galactic does not control third-party services and cannot guarantee their continued availability, compatibility, performance or security.
Links to third-party websites are provided for convenience and do not necessarily constitute endorsement.
7. Artificial Intelligence and Automated Systems
Hectic Galactic may use artificial intelligence, machine learning or other automated tools as part of its internal workflows or client services.
Such tools may be used for activities including research, ideation, development assistance, analysis, automation, image generation, content processing or prototyping.
Where AI or third-party automated systems form a material part of a client deliverable, their use and associated responsibilities may be further defined in the applicable project agreement.
Outputs generated with automated systems may require human review and should not automatically be assumed to be complete, accurate or suitable for every purpose.
8. Security
We take reasonable technical and organisational measures to protect our Site and systems.
However, no website, network or digital system can be guaranteed to be completely secure.
You must not:
- test or probe our infrastructure without authorisation;
- attempt to bypass authentication or access controls;
- exploit vulnerabilities;
- intentionally interfere with normal service operation;
- introduce malicious software or code.
Good-faith security researchers who discover a genuine security issue are encouraged to contact us at [SECURITY EMAIL] before publicly disclosing the issue.
9. No Professional Guarantee
Creative, strategic, technical and digital services inherently involve judgement, iteration and external variables.
Unless specifically guaranteed in writing, Hectic Galactic does not guarantee:
- particular sales results;
- conversion rates;
- search engine rankings;
- audience growth;
- advertising performance;
- commercial success;
- uninterrupted third-party services;
- compatibility with every future browser or platform version;
- specific outcomes from AI or automated systems.
Nothing on the Site constitutes legal, tax, accounting, financial or other regulated professional advice unless expressly identified as such and provided by a suitably qualified professional.
10. Disclaimer
The Site is provided on an “as available” basis.
To the fullest extent permitted by applicable law, Hectic Galactic does not warrant that:
- the Site will always be available;
- all content will always be complete or current;
- the Site will be free from errors or defects;
- third-party services will remain available;
- all information will be suitable for every intended purpose.
We may correct, update or remove content at any time.
Nothing in these Terms excludes warranties or protections that cannot legally be excluded.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Hectic Galactic will not be liable for indirect, incidental, consequential or special losses resulting solely from the use of, or inability to use, the Site.
This may include loss of profits, revenue, business opportunities, anticipated savings, goodwill or data where such exclusion is legally permitted.
Any liability arising from a specific client project is governed primarily by the agreement applicable to that project.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
12. Indemnification
To the extent permitted by applicable law, you are responsible for claims, losses or damages arising directly from:
- your unlawful use of the Site;
- materials you provide without the required rights or permissions;
- your infringement of third-party rights;
- intentional attempts to compromise or misuse our systems.
This provision does not apply to the extent that a claim results from the acts or omissions of Hectic Galactic itself.
13. Suspension and Access Restrictions
We may restrict or block access to the Site where we reasonably believe this is necessary to:
- protect our infrastructure;
- prevent abuse;
- respond to security threats;
- comply with legal obligations;
- protect intellectual property;
- prevent fraudulent or malicious activity.
Technical measures used for this purpose may include rate limiting, IP blocking, bot detection and other access-control mechanisms.
Attempting to deliberately circumvent such restrictions is prohibited.
14. Governing Law and Disputes
These Terms are governed by the laws of [THE NETHERLANDS / APPLICABLE JURISDICTION], without prejudice to any mandatory consumer protections that may apply.
Before initiating formal proceedings, we encourage both parties to attempt to resolve disputes through direct communication.
Where legally permitted, disputes relating solely to these Terms or use of the Site will be submitted to the competent courts of [CITY / JURISDICTION].
Disputes relating to a specific client project may instead be governed by the dispute-resolution provisions contained in the applicable project agreement.
15. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect.
Where reasonably possible, the affected provision will be interpreted or modified only to the extent necessary to make it valid and enforceable.
16. No Waiver
Failure by Hectic Galactic to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.
17. Assignment
You may not transfer rights or obligations arising under these Terms where such transfer would materially affect Hectic Galactic without our prior written consent.
Hectic Galactic may transfer its rights and obligations as part of a restructuring, merger, acquisition, transfer of business or similar corporate transaction, subject to applicable law.
18. Force Majeure
Hectic Galactic will not be responsible for delay or failure resulting from circumstances reasonably beyond its control.
Such circumstances may include major infrastructure failures, power or telecommunications outages, natural disasters, war, civil unrest, government action, cyber incidents affecting third-party infrastructure, labour disruption or widespread service-provider outages.
This provision does not affect obligations that cannot legally be excluded.
19. Entire Terms
These Terms, together with any policies expressly incorporated into them, govern use of the Site.
They do not replace separate agreements entered into between Hectic Galactic and its clients.
For client work, the applicable quotation, proposal, statement of work, service agreement or other project-specific agreement will govern the commercial relationship and will take precedence where expressly inconsistent with these Terms.
20. Contact
Questions regarding these Terms may be sent to:
Hectic Galactic Agency
[LEGAL COMPANY NAME]
[ADDRESS]
[POSTCODE AND CITY]
[COUNTRY]
Email: [CONTACT EMAIL]
Website: [WEBSITE URL]